Privacy Policy

Personal Data Processing Policy and
Transparency Statement
Bitumina Management EOOD

Introduction

The team at Bitumina Management EOOD (hereinafter referred to as Bitumina Management) is strongly committed to the protection of personal data. This Personal Data Collection Policy and Transparency Statement describes why and how we collect and use personal data for the purposes of our business, when we collect and use it.

Security

We take the security of all data very seriously. We follow established internal policies on information security and personal data protection. We regularly review the effectiveness of the measures we implement to keep data secure.

Legal basis for the processing of personal data

We will process your personal data in accordance with legal requirements and our Internal Rules on Information Security and Personal Data Protection.

Please read this Privacy Policy and Transparency Statement carefully before using the Site or providing your personal data, whether electronically, on the Site, or on paper, as by providing your personal data you agree to its terms.

If you do not wish for us to process your personal data in the manner described in this Privacy Policy and Transparency Statement, please do not provide it to us.

The provision of personal data by you is voluntary, for the purpose of using certain services provided by us and using the website and/or accessing it. Please note that in some cases we will not be able to provide you with the service or goods you have requested if you do not provide us with the necessary information.

Please also note that in certain cases, your consent to the processing of personal data may not be required if Bitumina Management EOOD has another legal basis, e.g., compliance with regulatory obligations.

Who processes your personal data and is responsible for it?

Bitumina Management EOOD (Bitumina Management, “we”) is a legal entity, UIC 206670301, which collects, processes, and stores your personal data in accordance with this Privacy Policy.

Bitumina Management EOOD is a data controller within the meaning of the Personal Data Protection Act (PDPA). You may contact us at any of the following contact details:

Registered office address:

Sofia
110B Simeonovsko Shose Blvd., apt. 5

Categories of personal data processed by Bitumina Management

Bitumina Management may process publicly available personal data and/or personal data provided by you. The main types of personal data processed are:

  • Personal identification information (including name, personal identification number, ID document number, place of residence, citizenship, language of communication, and others);
  • Information regarding field of activity (including education, educational institution, place of employment, position held, and others);
  • Contact details (including postal and email addresses, phone and fax numbers, and others);
  • Financial information (bank account and others);
  • Information about a representative (legal representative or authorized agent) of our corporate client;
  • Data from communications between us and you, your habits, preferences, and satisfaction with our services (activity when using the services, complaints, requests, etc.);
  • Information regarding visits to the Site and use of the Site, including operations and usage history of the Site;
  • Data obtained in the performance of obligations arising from regulatory acts (i.e., data arising from inquiries, regulations, investigative authorities, notaries, tax authorities, courts, and bailiffs);
  • Data obtained in the performance of contractual obligations (including name, address, phone number, and/or email address, and others).
  • Data for accessing the online ordering portal (email, shipping address).

Bitumina Management may process data created and generated by Bitumina Management in the course of providing services:

  • information about the end-user electronic device used,
  • the type of device,
  • the operating system used, IP address, and location;
  • information about your preferred products and services, including video recordings made during visits to Bitumina Management’s offices or facilities;
  • information obtained from comments on the Website.

In order to ensure the proper performance of services and obligations arising from customer contracts, Bitumina Management has the right to process any information available in public records (including public databases and data published on the internet), as well as information received from third parties in connection with the fulfillment of legal requirements regarding customers.

Bitumina Management has the right and obligation to verify the accuracy of the personal data stored in the database, for which purpose it may ask you to verify the data and, if necessary, to correct it or confirm its accuracy.

Different types of personal data may be processed individually or in combination with one another.

Purposes and Legal Basis for the Processing of Personal Data

Processing of personal data that is necessary for the conclusion or performance of contracts with us or in connection with preparations for entering into contracts with us.

Bitumina Management processes your data for the following purposes:

  • Customer identification when: entering into a new contract or amending an existing contract with us; providing explanations regarding the services used; performing an existing contract.
  • Preparing proposals for entering into contracts, sending pre-contractual information and draft contracts;
  • Data received from you in the performance of obligations arising from contracts concluded with you or a company you represent, exercising rights, and ensuring the performance of contracts by our clients;
  • Handling and responding to customer complaints/inquiries/grievances/claims;
  • Payment of obligations, deferral of amounts due.

In compliance with its legal obligations, Bitumina Management EOOD processes your data for the following purposes:

  • Issuing invoices;
  • Conducting tax and social security audits by the relevant competent authorities;
  • Obligations provided for in the Accounting Act, the Tax and Social Security Procedure Code, and other relevant legislation regarding the maintenance of accurate and lawful accounting records

Bitumina Management processes the relevant data provided with the customer’s explicit written consent for the following purposes:

  • For direct marketing of products and services; newsletters;
  • Data provided by you when participating in raffles, surveys, games, etc.

Processing is necessary for the purposes of Bitumina Management’s legitimate interests.

  • For scientific purposes, to safeguard and ensure the protection of the interests of visitors and employees, Bitumina Management may use video surveillance equipment to record video footage during visits to Bitumina Management’s office
  • In connection with Bitumina Management’s research and development activities and for statistical purposes
  • To assess and determine customer satisfaction, as well as the effectiveness of the advertising we offer to you and others, and to meet your expectations by presenting relevant advertising;
  • Analysis of data regarding purchase history, preferences, and customer behavior;
  • To protect the website from inappropriate or offensive comments, as well as unfair competition, we require identification via name and email when commenting on the site.

Как и кога споделяме личните данни

We will share personal data with others only when we have a legal right to do so. When we share personal data with others, we do so based on contractual agreements and security measures to protect the data and ensure compliance with our data protection standards, as well as confidentiality and security requirements.

The personal data we store may be transferred to:

  • Third-party providers who supply us with applications/features, IT services, or services related to data processing.
  • We use third parties to assist us in providing our services, as well as to help us with the provision and management of our internal IT systems. For example, information technology providers, cloud service providers, identity management, website hosting and management, data analytics, data backup, security, and storage services. The servers that support this cloud infrastructure are located in secure data centers around the world, and personal data may be stored in any of them;
  • Third-party vendors who assist us in other ways in providing goods, services, or information;
  • Auditors and other professional advisors;
  • Law enforcement agencies, other government and regulatory agencies, or other third parties, as required by and in accordance with applicable law;
  • We may occasionally receive requests from third parties who are entitled to request personal data, such as to verify our compliance with applicable laws and regulations, to investigate a suspected crime, or to establish, exercise, or defend legal rights. We will comply with requests for personal data only when permitted to do so in accordance with applicable laws.

Individuals’ rights and how to exercise them

Individuals have certain rights regarding their personal data. Data controllers are responsible for ensuring these rights are upheld. When we determine how and why personal data is processed, we act as the data controller. Below, we provide additional information about the rights individuals have and how they can exercise them.

Access to personal data

You have the right to access your personal data that we store as the data controller. You can exercise these rights by accessing the information you have provided in the Bitumina Management database.

Updating Personal Information

To update the personal data you have provided to us, you can send an email to the database administrator, who has been designated as the administrator.

Where practicable, and once we are informed that some of the personal data we process is no longer accurate as it was submitted on the date of the Annual Declaration, we will make changes (where appropriate) based on your updated information.

Right to restrict or object to the processing of personal data

You have the right to restrict or object to the processing of your personal information at any time, on reasonable grounds related to a specific situation, unless the processing is required by law.

In such a case, we will no longer process or will restrict the processing of personal data, unless we can demonstrate compelling legitimate grounds for the processing or for the establishment, exercise, or defense of legal claims.

Other Rights of Data Subjects

This Personal Data Collection Policy and Transparency Statement is intended to provide information about what personal data we collect about you and how it is used. In addition to the rights of access, rectification, restriction, and objection to processing mentioned above, individuals may have other rights regarding the personal data we process, such as the right to erasure and the right to data portability.

Cookie Policy

To ensure that www.teatralna.bg (“the Site”) functions as intended by the Bitumina Management team and to personalize your visits, we sometimes store small data files called “cookies” on your device. This is a standard practice used widely on almost all websites around the world. This document explains how we do this.

What are “cookies”?

“Cookies” are small files stored by your browser on your device. They allow the user’s device to be identified and ensure that a website functions properly according to the user’s individual preferences. This improves the functionality of the Site. Cookies typically contain the Site’s name, the storage duration on the end device, and a unique number. In certain cases, cookies also allow for the personal identification of users.

How do we use cookies?

Cookies are used to adapt the Site’s content to the user’s preferences and to optimize the Site’s usability. They are also used to generate anonymous statistics (regarding user behavior on the Site) in order to improve the structure, design, appearance, and content of the Site.

What types of cookies do we use?

Bitumina Management EOOD may also allow the use of third-party cookies. These are cookies associated with software products that record anonymous statistical data about the user (Google Analytics, Facebook, and others).

Alternatively, third-party cookies may be associated with “social” buttons or plugins that allow users to share pages and interact with social networks. To make these tools work, social networks (such as Facebook, Twitter, Instagram, and others) may store “cookies” through the website that interact with the user’s anonymous profile on a given network or add data to the information collected in the manner and for the purposes described in their respective policies and websites.

Some videos displayed on our website pages but provided by third parties (such as YouTube) may use “cookies” to collect anonymous information, such as how the user arrived at a particular video, which videos they watched, and more.

We do not have access to or control over “cookies” used and provided by third parties. This Policy does not apply to how a third party collects and processes such information. We recommend that you review the relevant policies of the third parties in question to understand their practices and conduct.

Personal data collected by cookies may be used solely for the purpose of carrying out specific

How can you manage cookies on the website?

When you first visit the site, the following text will appear at the bottom of the screen: “We use cookies. By continuing to use our site, you agree to this.” Read our Cookie Policy. By clicking on the “Settings” link, you can choose which cookies to enable and which to disable.

If you have already made your selection and wish to change it, click the “Cookie Settings” button and adjust your preferences:

How to control and/or delete cookies through your browser?

Most websites automatically accept cookies, but if you do not wish to accept them, you can configure your browser to reject them.

Most web browsers allow you to control cookies through the browser’s settings. You can usually find these settings in the “Options,” “Settings,” or “Preferences” menu. You can delete all cookies already stored on your computer and configure most browsers to block them entirely.

However, if you do this, you may need to manually adjust certain settings every time you visit a website, and some services and features may not work. Unfortunately, in most cases, there is no universal option to block cookies without limiting the functionality they add to the website in question. To learn more about cookies—including how to control them—you can visit Cookiepedia (the information

Complaints

We hope you will never need to do so, but if you do need to file a complaint regarding the use of your personal data, please email your complaint to the database administrator at [email protected]. We will review and respond to all complaints we receive.

You also have the right to file a complaint with the Personal Data Protection Commission. For more information about your rights and how to file a complaint with the Personal Data Protection Commission, please visit its official website.